Privacy Policy.

Effective date: October 8, 2026

This policy explains what information Jones’ Shakes collects, how we use it, and the choices you have. It covers our website (jonesshakes.com), our online ordering site (orders.jonesshakes.com), and the Jones’ Shakes app for iPhone and Android. We wrote it in plain English. If anything is unclear, contact us using the details at the bottom of this page.

Who we are

The Jones’ Shakes website, online ordering site and app are owned by J Shakes Franchise Holdings LLC (“Jones’ Shakes,” “we,” “us”).

Each Jones’ Shakes location may be independently owned and operated. Our Pensacola, Florida store is operated by Jonesacola LLC, a separate company. When you place an order with a store or send it a message or job application, that information is shared with the company that runs that store, which uses it to serve you.

What we collect and how

Information you give us

Contact forms (Get in Touch): your name, email, phone number if you add it, a subject and your message.
Event requests: name, email, phone, event date and time, number of guests, preferred location, type of party, photo-permission choices and any notes.
Franchise and licensing inquiries: name, email, phone, your business background, the market you’re interested in, your expected role and timeline, and a liquid-capital range (you can choose “Prefer not to say”).
Shake ideas: name, email and your flavor idea. Ideas are covered by the submission terms shown on that form.
Order surveys: your ratings and comments, linked to the order number you’re giving feedback on.
Account removal requests: name, email, and optionally phone, address and a reason.
Online ordering and the app: when you create an account, your first and last name, email, mobile number (we text you a one-time code to verify it) and a password. When you order, we collect what you ordered, the store, your pickup time, and payment and order history. If you join our loyalty program, we also keep your loyalty number and rewards. If you use gift cards, we keep the card number, balance and transaction history. We also keep any referral code you enter.
Group orders: if you start a group order and send the link by text or email, we use the phone numbers or email addresses you enter only to send that link.
Franchise email list: your name and email address, only if you opt in to receive franchising information. Customers are not added to this list.
Job applications: see “Job applicants” below.

Payments. Card details are entered into secure payment forms provided by our payment processors (Authorize.Net, PayPal, Apple Pay and Google Pay). The card number goes to the processor; we receive a confirmation and the information needed to show the payment on your order.

Information collected automatically

Device and usage information: like most websites, our servers and service providers receive your IP address, browser and device type, the pages you visit, and the date and time of your visit.
Your store choice: when you pick a store, we save that choice in a cookie called jones_store for up to a year so the site remembers it.
Location: if you tap “Use My Location,” your browser asks for permission and then picks the nearest store on your device. That location is not sent to us. In online ordering, if you order while at the store, the ordering site asks for your precise location to confirm you’re there. You can say no.
Cookies, analytics and Microsoft Clarity: see “Cookies and analytics” below.

From other sources. If you order from one of our stores through a third-party delivery or ordering app, that company shares the order details the store needs to make your order. That app’s own privacy policy covers the information you give it.

How we use information

We use information to:

prepare your orders, process payments and send receipts and order updates
run your account, loyalty rewards and gift cards
answer your messages and event, franchise and licensing inquiries
review job applications and communicate with applicants
improve our menu, website, app and service, including from survey feedback
keep our sites secure and prevent spam, fraud and abuse
comply with the law and enforce our terms
send occasional franchising information to people who opted in to receive it

Franchise email list

We send occasional marketing emails about franchising through Mailchimp. The list is opt-in only: you’re added only if you opt in to receive franchising information. Customers are not added to it, and we don’t send marketing emails to customers. Every email has an unsubscribe link at the bottom. Click it, or email privacy@jonesshakes.com, and we’ll stop sending them. Like most email services, Mailchimp tells us whether an email was opened and which links were clicked, so we can see what people find useful.

Text messages (SMS)

We do not send marketing text messages. We send texts only to people who have agreed to receive them:

Job applicants who check the SMS opt-in box on our application get texts about their application, interview scheduling and onboarding. Full details are in our SMS Terms and Conditions.
Online ordering customers may get texts about their account or order, such as a one-time code to verify their phone number.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time; you’ll get one confirmation text and then no more texts from that program. Reply HELP for help, or contact info@jonesshakes.com or 724-662-1662.

Mobile information is not shared or sold. We do not sell, rent or share your mobile phone number, SMS opt-in or consent with third parties or affiliates for their marketing or promotional purposes. We share it only with the companies that deliver our text messages, and only so they can deliver them.

How we share information

We share information only as described here:

The store you deal with: your order, message, event request or job application goes to the company that operates that store. For Pensacola, that’s Jonesacola LLC.
Service providers who help us run the business and may use your information only to do that work. They include our website host; JPOS/Crossoft, which runs our online ordering, app and loyalty system; our payment processors; Mailchimp (franchise email list); Google (Analytics, reCAPTCHA spam protection, Maps and Firebase sign-in); Microsoft (Clarity); Sentry (error reporting); and the companies that deliver our emails and text messages.
Legal and safety reasons: when required by law or legal process, or to protect our customers, staff or business.
Business transfers: if our business or a store is sold or merged, information may transfer to the new owner under this policy.
With your permission: for example, photo uses you approve on an event request.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We do not upload customer email lists or phone numbers to Facebook, Instagram, Google or other advertising platforms.

Cookies and analytics

We use a small number of cookies and similar tools:

Essential: the jones_store cookie (your store choice), and the cookies the ordering site needs for your cart, sign-in and checkout.
Spam protection: Google reCAPTCHA runs on our website to tell people from bots. It collects device and usage information. Its use is covered by Google’s Privacy Policy and Terms of Service.
Analytics: we use Google Analytics on jonesshakes.com and on online ordering to see which pages people visit and how they use them. We use Sentry to catch errors in the ordering site.
Maps: our Locations, Franchising and drink-builder pages show Google Maps, which may set its own cookies.
Fonts and code libraries: some pages load fonts and code from Google Fonts, jsDelivr and Cloudflare, which receive your IP address when they do.

We do not use the Facebook/Meta Pixel or other advertising trackers on our website, ordering site or app.

Microsoft Clarity

Our online ordering site and app use Microsoft Clarity, a service provided by Microsoft. Clarity records how visitors use the ordering site, such as clicks, scrolling, mouse movements and the pages they view, so we can find what’s confusing or broken and improve ordering. It can show us a replay of a visit. Clarity is set to mask everything you type, and to mask payment details, so typed text and payment information are not captured. Clarity uses cookies (_clck and _clsk) to connect the pages you view in one visit. Microsoft’s handling of this data is described in the Microsoft Privacy Statement.

To opt out of Clarity:

use Microsoft’s opt-out through the Digital Advertising Alliance opt-out page (select Microsoft);
turn on Global Privacy Control in your browser, which Clarity honors; or
block or delete cookies for orders.jonesshakes.com in your browser settings.

Other ways to opt out:

Block or delete cookies in your browser settings. The site will still work, but it won’t remember your store.
Install the Google Analytics opt-out add-on.
Our sites don’t currently respond to “Do Not Track” browser signals.

Job applicants

When you apply online, we collect what the form asks for: name, contact details, home address, date of birth, position and availability, work authorization, certifications, education, work history (including past pay and whether we may contact past employers), and your other answers. We use this only to consider you for a job, to contact you about it and to meet legal hiring requirements. Your application goes to the hiring staff of the company that runs the store you applied to (for Pensacola, Jonesacola LLC), and to the service providers that deliver our forms, email and texts. We don’t sell applicant information or use it for marketing. We keep applications for 1 year after the hiring decision, or longer if the law requires. If you’re hired, your information becomes part of your employee records.

Children’s privacy

Our website, ordering site and app are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has given us personal information, contact us and we will delete it. Job applicants must meet the minimum working age under Pennsylvania or Florida law.

How long we keep information

We keep information only as long as we need it for the purposes above, or as the law requires:

Accounts, loyalty and gift cards: while your account is open. When you ask us to close your account, we close it within 48 hours, as our Account Removal page states.
Order and payment records: 7 years, for tax and accounting.
Contact, event, franchise and licensing messages: 2 years.
Job applications: 1 year after the hiring decision.
Franchise email list: until you unsubscribe. We keep a record that you unsubscribed so we don’t email you again.
Analytics: Google Analytics keeps detailed data for no more than 14 months. Clarity keeps visit recordings for 30 days. It keeps a small sample of recordings and summary click data for up to 13 months.

Security

We use reasonable safeguards to protect your information. These include encrypted connections (HTTPS), payment processors that handle card data, and limiting staff access to what each person needs. No system is perfectly secure, so we can’t guarantee that information sent to us will never be accessed without permission. If we learn of a breach that affects you, we’ll notify you as the law requires.

Your choices and rights

Account: you can update your profile in the app or online ordering, and delete your account in the app or through our Account Removal page.
Franchise emails: use the unsubscribe link in any franchise email.
Access, correction and deletion: you can ask us what personal information we hold about you, or ask us to correct or delete it. We’ll verify your request, usually by confirming your email or phone number, and respond within 45 days. We may keep some information when the law requires it or when we need it for a legitimate business reason, such as records of a completed sale.

State privacy rights. Some states give their residents specific privacy rights, such as the right to access, correct, delete or get a copy of their data, and to opt out of the sale of their data or its use for targeted advertising. We don’t sell personal information or use it for targeted advertising. We will honor access, correction and deletion requests from any customer, wherever they live. If we turn down your request, you can appeal by replying to our decision. We will not treat you differently for exercising your rights.

Changes to this policy

We may update this policy as our services change. We’ll post the new version here with a new effective date. If the changes are significant, we’ll also post a notice on our website or app.

Contact us

Questions or privacy requests:

Email: privacy@jonesshakes.com
Phone: 724-662-1662
Mail: J Shakes Franchise Holdings LLC, Attn: Privacy, 7827 West Market Street, Mercer, PA 16137

If you need this policy in another format because of a disability, contact us and we’ll provide it.