Overview
Our refund and returns policy lasts 10 days. If 10 days have passed since your purchase, we can’t offer you a full refund or exchange.
We only perform refunds or exchanges for specific scenarios, in which there is an error in the creation of your product. As our menu is vast, we cannot be a trial for whether you like or prefer a given flavor.
Additional non-returnable items:
- Gift cards
To complete your return, we require a receipt.
Refunds
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@jonesshakes.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace products if they are made improperly.